Kenya Power Launches Customer Support Programme for Large Power Consumers
Kenya Power has launched a customer engagement programme that targets industrial and commercial consumers. The programme aims to identify supply issues and create a resolution matrix that is tailored to every consumer’s concerns. The programme will support the manufacturing sector and promote a 24-hour economy.
“It is in our interest to give you power that is reliable and competitively priced,” said Kenya Power’s Managing Director & CEO Dr Ken Tarus.
The engagement programme consists of “industrial visits, the establishment of regional industry liaison offices to permit coordinated and efficient response to customer concerns, segmentation and grouping of customers in WhatsApp groups to promote real-time communication and incident management.”
Large power consumers contribute about 60 percent of Kenya Power’s revenue from the sale of electricity. In December, Kenya Power launched a Time of use tariff targeting large power consumers to promote more uptake of electricity during off-peak hours. As a result, this tariff has encouraged 24-hour manufacturing activity.
“We would like to thank our large power customers for the support [thus] far. Moving forward, we have put in place some critical interventions to continuously improve our service delivery. We have a number of ongoing projects which upon completion will improve power supply,” said Dr Tarus.
Kenya Power has also distributed smart meters to large power consumers which will enable them to access their readings with ease and reduce human intervention. The company is also focused on increasing its distribution network through the construction of more substations and lines to increase the availability of alternative supply points to large power consumers. The strategy will decrease downtime caused by unplanned and planned outages thereby boosting productivity.
The construction of a distribution substation in Embakasi will enable the evacuation of extra geothermal power which will increase supply in Nairobi particularly to customers in Industrial Area