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Safaricom blames service outage on fibre link cuts

Cuts to fibre lines caused a widespread system failure at Safaricom #ticker:SCOM on Sunday morning, affecting millions of customers who use the network. In a statement, the telecommunication firm said the cuts affected voice and SMS services in Coast and lower eastern regions as well as data unavailability across the network, affecting services operated through the internet.“We wish to apologise to our customers that are currently experiencing voice and data outage, caused by multiple fibre link cuts affecting critical transmission equipment,” said Safaricom in a statement.The outage started at around 10am in the morning, leaving Kenyans in confusion as the firm communicated about the issue at around 2pm.

“We are working to restore the services as soon as possible and apologise for any inconvenience caused,” added the statement.

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