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Alon Lits
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Uber Sub-Saharan Africa
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Zambia

Uber brings in phone support for Kenyans

Previously, users had to rely on the in-app messaging service for assistance. The lack of a human voice assist has been a grievance for passengers and drivers using the application.They had to rely on sending lengthy messages through the system awaiting a response.

Taxi hailing company Uber has introduced a 24-hour telephone support service on its app following increased demand from its Kenyan users. Previously, they had to rely on the US firm’s in-app messaging service for assistance or were forced to visit the Uber website for help. “Our new 24/7 phone line is the latest in a series of improvements we’re making for both riders and drivers. This follows the new app we’ve introduced for drivers, in-app emergency button as well as Injury Protection cover in the event of an accident On-Trip,” said Alon Lits, General Manager for Uber Sub-Saharan Africa.

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To call, users simply need to tap ‘Help’ in the main menu of the Uber app and select the ‘Call’ option to be connected to Uber’s support team. However, according to a statement by the app company, Uber stated that in an emergency, users should still call the local emergency line (999 112 911) or use the Uber in-app emergency button which connects to Uber’s third-party security providers.The lack of a human voice assist has been a grievance for passengers and drivers using the application. Users had to rely on sending lengthy messages through the system awaiting a response.

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